Terms & Condition

MASTER TERMS & CONDITIONS

This document details the legally binding operational contract governing the use of the Milbaz platform by independent transport service providers (Drivers) and commuters or commercial shippers (Users).

1. Driver Eligibility, Account Freezes, and Unilateral Disqualification

Registration as an independent transport provider requires that the applicant matches all minimum statutory age bars defined under national motor vehicle guidelines and holds a valid, unrestricted Driving License.

Submission of registration metadata does not grant automated entry to the marketplace. Upon registration, the profile is locked under a Mandatory Verification Freeze. The account is unblocked only after manual document verification by our administrative desk and a successful AWS facial geometry audit. Absolute Unilateral Administrative Rights: The Milbaz administration team maintains an absolute, non- appealable, and unilateral right to reject verification, temporarily block, issue a final warning, or permanently disqualify any driver or user profile from the platform at any time for any reason. Grounds for immediate administrative account termination include, but are not limited to: dropping below quality scores, submitting fake or expired verification sheets, location spoofing, or failing safety metrics. Administrative decisions regarding profile suspension or termination are absolute and final.

2. Dual-Sided Rating Thresholds and Quality Interventions

The marketplace functions on a transparent, mutual feedback architecture. Passengers and independent drivers can submit mutual numerical review scores ranging from 1 to 5 stars at the final checkout node of a completed journey.

Independent Driver Quality Tracks: If a driver’s cumulative average rating score drops below 2.0 Stars, the system triggers an automatic notice and places the profile into a mandatory retraining review track. If the cumulative score touches or falls below 1.0 Star, the driver is instantly hit with a temporary account suspension, a final warning flag, or total administrative termination evaluated case-by-case.

Passenger Profile Suspensions: If a customer exhibits abusive behavior, verbal misconduct, or property vandalism resulting in a flat 1.0 Star rating entry, their registration is immediately locked or permanently suspended upon a case-by-case audit by the internal support team.

3. Commercial Tariffs, Dynamic Surge Rules, and Wallet Overdraft Calculations

3.1 Structured Fleet Base Fares and Distance Metrics

All platform invoices are dynamically generated according to separate vehicle classifications, strictly bounded by the rules of local transport departments and aggregator fare ceilings:

VEHICLE CLASS / FLEET

CATEGORY

STARTING MINIMUM BASE FARE

ABSOLUTE MINIMUM PER-KILOMETER

CHARGE

2-Wheelers (Motorcycle Taxis) Starts from ₹4.50 base minimum Minimum entry capped at ₹9.00 per kilometer

3-Wheelers (Auto Rickshaws) Starts from ₹14.00 base minimum Minimum entry capped at ₹14.00 per kilometer

4-Wheelers (Cabs and Taxis) Starts from ₹24.00 base minimum Minimum entry capped at ₹19.00 per kilometer

Parcel Delivery Logistics

Cargo

Starts from ₹15.00 parcel base

configuration

Subject to variations by weight and parcel classification

3.2 Localized Dynamic Surge Adjustments

To maintain platform driver capacity during high-demand periods, bad weather, or night shifts, the system adds a structured surge pricing multiplier. Fares will automatically spike by **20% to 40%** above standard base levels during the night window between 9:00 PM and 6:00 AM, during high peak commuting hours, or during adverse localized mountain weather events. Surge rates apply dynamically depending on zone configurations.

3.3 Idle Waiting Fees Tariff

To compensate independent drivers for dead-time spent at the pickup destination, an idle waiting timer starts upon driver arrival. The first **three (3) minutes of waiting are entirely free**. Upon the lapse of this 3-minute grace window, an automated waiting tariff of **₹1.00 per minute** is sequentially added to the final trip fare billing configuration.

3.4 Financial Wallet Math and Overdraft Limits (Scenario 2 Execution)

When a customer opts to execute a cash booking, the driver receives 100% of the cash fare at the destination.

The platform automatically calculates the admin commission fee (varying zone-to-zone from **5% to 15%**) and subtracts it from the driver's in-app digital wallet ledger.

The platform provides a strict overdraft deficit ceiling ranging between **₹100 and ₹200**, depending on localized operational zones and driver loyalty levels. The overdraft rule operates as follows: If a driver’s wallet is at a negative balance of, for example, -₹195, and a new booking carries an admin commission of ₹6, accepting that ride would push the total deficit to -₹201, breaching the absolute ₹200 overdraft limit. The app's matching engine will instantly block that driver from accepting that specific ride or any new ride requests until they settle their outstanding administrative debt via the integrated payment gateway system.

3.5 Wallet Adjustments for Promotional Coupons and Discounts

When Milbaz issues promotional coupons or marketing discounts to passengers, the driver's actual distance earnings remain completely unaffected. The calculated subsidy amount varies by active zone marketing allocations, and the admin coordinates and pays the driver directly by instantly crediting the discount gap amount back into the driver's operational wallet balance.

3.6 Weekly Payout Rules for Suspended Drivers Cleared earnings from pre-paid user wallets or post-ride terminal transactions are compiled weekly. Payout requests are processed on Thursday of each week, with bank transfers executed within 48 hours. If a driver account is permanently suspended, all remaining legitimate funds inside their wallet ledger are transferred to their bank account using this Thursday withdrawal process before the account is fully terminated.

4. Advanced Trip Scheduling Engine Modalities

The platform permits users to log advance trip reservations bounded by strict calendar scheduling limits:

Scheduling Windows: The minimum lead time required to post a scheduled booking is **exactly two (2) days**, and the maximum advance booking limit is capped at **fifty (50) days** from the reservation date.

Driver Notification: The platform matching engine distributes advance notifications to assigned drivers **at least one (1) day prior** to the scheduled trip kickoff.

Scheduled Premium Tariffs: Due to booking allocations, scheduled trips attract an automatic premium rate escalation of **20% or higher** over standard spot rates, varying across regional operational zones.

5. On-Demand Parcel Logistics & Return Policies Mass Capacity Constraints: Individual logistics consignments are strictly limited to a maximum mass weight of 10 kg, distributed across matching vehicle profiles.

Rider Inspection Rights & Right of Refusal: Independent drivers hold the absolute legal right to demand the opening and physical inspection of any package before taking custody. If a shipper refuses to open the parcel for inspection, or if the contents mismatch the app listing, the driver can log the refusal and cancel the pickup immediately via the interface without any cancellation penalties. Valuation Caps: The absolute maximum declared item value allowed for any parcel consignment on the platform is strictly capped at ₹8,000 INR. Shippers are blocked from sending items exceeding this value.

Drivers who accept high-value cargo above the ₹8,000 range face immediate account suspension if discovered. If a driver discovers a package exceeds this value limit at the pickup location, they can cancel

the trip immediately without penalty.

Chain of Custody Liability: Once a package is inspected and accepted by a driver, **the entire physical custody and safety liability shifts completely to that driver**. If an item is lost, stolen, or damaged due to driver negligence during transit, the driver is solely liable to indemnify the shipper. To prevent fraudulent claims, the receiving user **must provide an unbroken video unboxing/unpacking recording** to the support desk. Claims lacking clear video evidence are rejected, and the driver will not be penalized.

Double Consignment & Return Penalties:

Drivers are restricted to carrying a maximum of two (2) separate customer parcels concurrently. If a delivery fails due to recipient non-availability, the driver must securely store the item and return it to the origin point or the Milbaz hub within 2 days. Failure to complete this return within 48 hours attracts a **late return fee of ₹30 per day**. Failed deliveries are also subject to an automatic **return penalty fee equal to 20% of the calculated parcel transit fare**.

6. Passenger Baggage Limitations & Ride Cancellations

Free luggage permissions are strictly determined by vehicle categories. Passengers booking 2-Wheeler motorcycle taxis are limited to a small, hand-carried bag or backpack. For all vehicle classes, the final acceptance of excess physical baggage is **entirely at the discretion of the independent driver**. If a driver determines that a passenger's personal luggage cannot be carried safely or exceeds the vehicle's capacity, the driver has the right to deny the ride on site. In terms of waiting time limits before a pre-ride cancellation, **it depends entirely on the driver's discretion to wait or not**, and they retain full authority to cancel the booking

post-arrival if the passenger fails to emerge.